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How to connect to 5Ghz
In order to connect to a 5Ghz network you will need to have a dual band modem that transmits 5Ghz and a device that supports 5Ghz. The 5Ghz network will always have 5G after the name of your network,...
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Chat with Us
The quickest and easiest way to contact Melita customer service team is by chatting with us online. Using live chat system provides immediate access to help. Wait times are often much less than...
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Personalize your WiFi password in few steps..
In order to change your Home Wi-Fi Name or Password you need to follow the below steps. Open MyMelita App or visit my.melita.com Tip: If you don’t have MyMelita account, visit this site and subscribe....
View ArticleTransfer your services location (Relocation)
Whether you’re moving to a new home or apartment, it’s easy to transfer your cable TV, high-speed internet and telephone services to your new address. Here you’ll learn how to move your services in...
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ARRIS/CISCO setting WiFi Channel to Auto
In order to change WiFi channel to AUTO please follow the below steps: Log-in to your Modem Interface by opening a web browser and type in the address bar 192.168.0.1 and press Enter N.B – You will...
View ArticleTerminating your services
We never want to see you go and would love to convince you to stay. Rethinking Existing Services? To make changes to your account, or to explore other options available for you, you can easily view...
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How to run an Internet service diagnostic test.
It is very easy. Just login to MyMelita and click on Test your Service. Select the subscription you want to perform the test on. The test will start and detect any issues or potential issues along...
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Selecting the correct TV Source – HDMI
If you are connected through HDMI Switch on your Melita TV set top box. On your TV remote press or depending on your remote. Choose the correct HDMI port depending on the connection that was used to...
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Selecting the correct TV Source – Phonos or SCART
If you are connected through phonos or scart Switch on your Melita TV set top box. On your TV remote press or depending on your remote. Choose between EXT, AV1, AV2 depending on which connection was...
View ArticleMy Set top box won’t switch on
If your box does not switch on, please follow the below steps; If your box is connected through out an electricity extension, connect directly with an electricity outlet instead. Check that the power...
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Understanding your first bill
Like most of the providers, we bill you for your service a month in advance. Your first bill covers your first days of service till the end of the month and your advance month. This only happens in the...
View ArticleMelita Online Directory
The Melita online directory page provides you with the ability to search for a contact and find relevant numbers for residential and business information when available. Search Results are based on the...
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How can i view my latest payments
In order to view your latest payments you need to: Go to My Bills. Go down to Payment History section and the last 6 payments will be displayed.
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FAQ – What factors affect the speed of my internet access?
There are several topics that affect the speed of the internet such as; Interferences Interference typically comes from three different sources such as; walls and floors blocking wireless signals,...
View ArticleFAQ – Networks and devices interferences can slow down your speed
WiFi operates on the same frequency as other wireless appliances in your household such as, baby monitors, garage door openers, speakers, microwave or fridge. Keep in mind that also your neighbours are...
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FAQ – Melita Dual Band Modems
Melita High-end Arris modem supports 2 frequencies which are the 2.4GHz and 5GHz. The difference between the 2 wireless frequencies are range and bandwidth. We recommend to use 5Ghz in order to get...
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FAQ – Internet Speed
Nowadays the Maltese home has an average of 5 internet connected devices. Different devices support certain maximum speeds, many of which are often lower than Melita’s top Internet speed. There isn’t...
View ArticleFAQ – Better WiFi Range
Location of Modem The location of your WiFi modem or router is very important for your wireless speed. Modems will usually give you good coverage in a large room. The shorter your signal has to travel,...
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FAQ – How can I check and resolve my service issues?
If you wish, there’s an easy way to check your internet service. Run your own internet service diagnostic test from my.melita.com to check or troubleshoot your internet service online. If for some...
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FAQ – Resetting your Modem
Like any other electronic equipment, if you’re experiencing any issues with your internet/Wi-Fi connection try resetting your modem first. Follow these easy steps: Switch your modem off, using the...
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