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FAQ – WiFi Security network
The type of security you choose is very important for your WiFi since it helps you in obtaining the finest wireless network performance. It is also very important that you secure your WiFi service so...
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FAQ – What is WiFi congestion and how does that impact my internet speed?
WiFi congestion is an example of having traffic in a highway. When cars are merging from two lanes into one, a traffic jam will occur. The same situation occurs on the Internet. Too many users using...
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FAQ – What is the difference between a Modem and a Router?
Modem A modem is the Melita device (which you get on installation) that gives access to wired as well as wireless internet depending on the type of modem. Cable modems have a coaxial (or “coax”)...
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Change personal details
From MyMelita you can change Username, Contact Email, Contact Number, Billing Address, Name, Surname & Personal ID. In order to change personal details please follow the steps below: Open MyMelita...
View ArticleMaking Billing Information Accessible
Customers who suffer from a visual impairment may access their Melita bills as follows: By phone – customers may call in free of charge to our call center number and an agent is able to assist,...
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iMessage and Facetime Activation and Service Fees
Facetime and iMessage services may work as long as a Melita subscriber acquires at least 3G signal (and above) or WiFi and if Apple device version is iOS 6 (and above). While use of these apps may be...
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iPhone – Setting up Personal Hotspot
In order to be able to use your iPhone as a WiFi hotspot you will need to follow the below steps. N.B – Device must be running iOS version 8 or above Go to Settings and tap on Mobile Data Tap on Mobile...
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Configuring your static IP on ARRIS modem
By default, Melita’s wireless modems are set to DHCP. To be able to change the connection mode from DHCP to Static IP, kindly follow the below steps: Enter the IP 192.168.0.1 into the address bar of...
View ArticlePaying by Direct Debit
Direct Debit is the quickest and easiest way to pay your bill. If you decide to pay using alternative methods and not by Direct Debit or Pre-Authorised Credit Card (PACC), such as payments through My...
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Enabling LTE on Apple iPhone
Follow the below steps to enable LTE on Apple devices From the Home screen; Tap Settings Tap Mobile Data Ensure that Mobile Data switch is turned on Tap Mobile Data Options Tap Voice & Data Tap...
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Enabling LTE on Android devices
Follow the below steps to enable LTE on Android devices Tap Settings Tap Connections Tap Mobile Network Tap Network Mode Tap on 4G/3G/2G (auto connect) Make sure that internet settings are correctly...
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Add a Favourite channel/s on Digibox
A channel can be added to the favourite list by; Selecting the channel Press on the FAV button to add the channel Press the OK button on the favourite group menu Press the Menu button to exit the...
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Remove a Favourite channel/s on Digibox
A channel can be removed to the favourite list by; Selecting the channel Press on the FAV button to add the channel Press the OK button on the favourite group menu Press the Menu button to exit the...
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July Monthly Topic
Run a service diagnostic test The service diagnostic tool is very easy to use, just one click and we will perform the tests for you. The tests will detect any issues or potential issues along with a...
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How can I terminate my account through MyMelita
In order to terminate your account from MyMelita you need to: Go to Terminate/Suspend your account from the main menu Click on Full Termination Select the termination reason from the drop down menu and...
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How can I terminate an offer through MyMelita
In order to terminate your account from MyMelita you need to: Go to My Services from the main menu Click terminate/suspend on the offer you wish to terminate Click on Full Termination Select the...
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How do I log in to Melita webmail?
2Anyone using a mailbox hosted by Melita can access the Melita webmail service from anywhere using the web browser. Logging in to webmail To log into webmail, go to webmail.melita.com and fill in the...
View ArticleHow do I configure my e-mail account on my computer?
Configuration settings for your e-mail account vary depending on which software you are using. Settings for different programs can be found in the list below. Outlook Express Microsoft Outlook 2003...
View ArticleWhy am I getting an error “POP Lock” when I try to check my e-mail?
It is possible to get the following message when checking your e-mail using Webmail: -ERR [IN-USE] .afarp.pop lock busy! Is another session active? This error occurs when two different programs attempt...
View ArticleWhat are Melita’s incoming and outgoing server names?
Incoming/outgoing mail servers The following mail server hostnames are to be used when receiving emails in a melita.com or onvol.net account. If you are not using a melita.com or onvol.net account,...
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