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FAQ – WiFi Security network

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The type of security you choose is very important for your WiFi since it helps you in obtaining the finest wireless network performance. It is also very important that you secure your WiFi service so that unauthorized people cannot use your WiFi and slow your speeds. Now a days, the most frequent method used is WPA2-PSK (AES) security, as it provides the best performance for your network.

You can easily change your WiFi password from MyMelita

Here is a step-by-step guide on how to change your password.
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FAQ – What is WiFi congestion and how does that impact my internet speed?

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WiFi congestion is an example of having traffic in a highway.

When cars are merging from two lanes into one, a traffic jam will occur.

The same situation occurs on the Internet. Too many users using the same internet connection at the same time may cause congestion.

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FAQ – What is the difference between a Modem and a Router?

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Modem

A modem is the Melita device (which you get on installation) that gives access to wired as well as wireless internet depending on the type of modem.

Cable modems have a coaxial (or “coax”) connection which is connected directly with our system outside your home.

coax

Router

A router is a device connected to our modem via an Ethernet cable through the internet (WAN) port, that allows multiple devices to join the same network either wired or wirelessly.

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Change personal details

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From MyMelita you can change UsernameContact EmailContact NumberBilling Address, NameSurname Personal ID.

In order to change personal details please follow the steps below:

Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a few seconds and you will get plenty of benefits with our free App. More information how to subscribe here.

  • Press on MyProfile

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  • Press on the pink pencil on the right hand side to edit the details, a dialogue box will be opened in order to input the new information.

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  • Once done, press on Update Details so that changes are saved.

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Making Billing Information Accessible

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Customers who suffer from a visual impairment may access their Melita bills as follows:

  •  By phone – customers may call in free of charge to our call center number and an agent is able to assist, explain and read the bill to them
  • Email
  • On the website via MyMelita
  • Through the mobile app  (MyMelita via the app)
  • Printed in a large font and collected free of charge from one of Melita’s retail outlets
  • Face to Face – by visiting a Melita outlet

iMessage and Facetime Activation and Service Fees

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Facetime and iMessage services may work as long as a Melita subscriber acquires at least 3G signal (and above) or WiFi and if Apple device version is iOS 6 (and above).

While use of these apps may be covered by an existing data subscription or WiFi, service activation is billable. Toggling ON the Facetime or iMessage button in the phone settings will trigger regular International SMS charge of 23c per SMS including VAT.

Please note that if you are subscribed to a plan with unlimited local SMS, these international SMS are not covered.

For Postpaid users, Facetime/iMessage charge appears in the usage section as International SMS with a UK-based number as the recipient. This represents an activation SMS sent by the Apple device to its server. Prepaid users, on the other hand, will notice an International SMS deduction from their balance. To prevent getting charged more than once, avoid toggling the On/Off button again after activation. Just keep the button set to On.

Frequently Asked Questions

  • Why am I being charged for Int’l SMS when I am only doing Facetime or iMessage?

Whenever Facetime / iMessage is turned on in your phone’s settings, a prompt appears that your carrier may charge for SMS messages (see screenshot below). Actually, the phone sends a message to a UK-based number.The international SMS that the phone silently sends for Facetime/iMessage activation is valid and billable.

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  • Will I be charged for International SMS each time I use Facetime or iMessage?

The use of Facetime or iMessage, will not incur International SMS. You will only be charged for an International SMS each time you turn on the Facetime or iMessage button in the settings of your iphone. To prevent this, you may keep the button set to “on”. Also, the activation of Facetime or iMessage may take up to 24 hours. Avoid toggling the on/off button to avoid unnecessary charges.

 

iPhone – Setting up Personal Hotspot

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In order to be able to use your iPhone as a WiFi hotspot you will need to follow the below steps.

N.B – Device must be running iOS version 8 or above

  • Go to Settings and tap on Mobile Data

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  • Tap on Mobile Data Options

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  • Tap on Mobile Data Network

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  • Scroll down to find Personal Hotspot and in the APN write web.melita

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  • Go back to Mobile Data main screen and tap on Personal Hotspot

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  • Tap on Personal Hotspot 

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  • Personal Hotspot will be turned on

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You will now be able to find a new wireless network from any other device.

Enter the WiFi password provided in order to connect to the iPhone and use this hotspot.

 

 

Configuring your static IP on ARRIS modem

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By default, Melita’s wireless modems are set to DHCP. To be able to change the connection mode from DHCP to Static IP, kindly follow the below steps:

  • Enter the IP 192.168.0.1 into the address bar of your browser and click enter to load the interface of the modem.

  • By default, the User Name is Admin and Password is password. If you had previously changed the login details of the modem, enter the correct User Name and Password and click Log In.
  • Click on WAN Setup

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  • Click on STATIC on the right hand side

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  • Tick the Enable Static IP

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  • Input all your Static IP settings provided to you by Melita. Please make sure to use the following DNS servers:

– Primary DNS: 212.56.129.228
– Secondary DNS: 212.56.132.20

When done, click the Apply button.

 


Paying by Direct Debit

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Direct Debit is the quickest and easiest way to pay your bill.

If you decide to pay using alternative methods and not by Direct Debit or Pre-Authorised Credit Card (PACC), such as payments through My Melita, by Internet Banking, via bank transfers, standing orders, by cheque, card or over the counter, a Monthly Payment Charge of €0.50 applies.

Two great reasons to pay by Direct Debit

Save time and hassle

No messing around with cheques, cash or credit cards here. Instead, your bill is paid automatically by your bank, so you don’t need to do a thing.

Peace of mind

Direct Debit is the simplest way to make sure your bill is paid in full and on time each month. If you want to set up a Direct Debit, it’s easy.

How to set up your Direct Debit

This facility is offered by the local banks. Once activated, your bills will be automatically settled through your bank account.

To apply for Direct Debit, kindly download the Direct Debit Mandate form by clicking here, fill in your details and send it to Melita Ltd attached with a photocopy of the Melita account holder’s ID card.

Address: Melita Ltd, Mriehel By-Pass, Mriehel, BKR3000, Malta.

Once we receive the Direct Debit Mandate form, the process may take up to 15 days to be completed.

 

 

Enabling LTE on Apple iPhone

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Follow the below steps to enable LTE on Apple devices

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From the Home screen;

  • Tap Settings  
  • Tap Mobile Data

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  • Ensure that Mobile Data switch is turned on Switch On

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  • Tap Mobile Data Options

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  • Tap Voice & Data

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  • Tap to Enable LTE

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Make sure that iOS internet settings are correctly set up.

Enabling LTE on Android devices

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Follow the below steps to enable LTE on Android devices

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  • Tap Settings 

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  • Tap Connections

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  • Tap Mobile Network

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  • Tap Network Mode

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  • Tap on 4G/3G/2G (auto connect)

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Make sure that internet settings are correctly setup.

Add a Favourite channel/s on Digibox

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A channel can be added to the favourite list by;

  • Selecting the channel
  • Press on the FAV button to add the channel
  • Press the OK button on the favourite group menu
  • Press the Menu button to exit the favourite group menu

The heart sign will be displayed next to the channel.

  • Press the Menu button to exit the menu
  • Use the left and right button to choose between Yes and No
  • Press on OK button to save the change

Remove a Favourite channel/s on Digibox

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A channel can be removed to the favourite list by;

  • Selecting the channel
  • Press on the FAV button to add the channel
  • Press the OK button on the favourite group menu
  • Press the Menu button to exit the favourite group menu

The heart sign will disappear next to the channel.

  • Press the Menu button to exit the menu
  • Use the left and right button to choose between Yes and No
  • Press on OK button to save the change

July Monthly Topic

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Run a service diagnostic test

The service diagnostic tool is very easy to use, just one click and we will perform the tests for you. The tests will detect any issues or potential issues along with a solution and relevant articles to help you solve the problem.

In order to run a diagnostic test, login to MyMelita by clicking here.

Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a minute and you will get plenty of benefits with our free App. More information how to subscribe here.

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We are giving our customers the same tool our Customer service agents use. The service diagnostic test runs a series of tests on your service to detect any faults within your Internet connection.

 

How can I terminate my account through MyMelita

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In order to terminate your account from MyMelita you need to:

  • Go to Terminate/Suspend your account from the main menu

Step1

  • Click on Full Termination

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  • Select the termination reason from the drop down menu and provide further details in the blank field if you wish to. Click on Continue to proceed

Step3

  • Select the termination date by clicking on Choose Date

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  • Once the termination date is chosen, click on Continue to proceed

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  • A notification box will display and pending charges such as recurrent charges, handset charges and penalty charges. Click Yes if wish to proceed

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  • Once you proceed, a ticket will be created. A melita representative will contact you

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How can I terminate an offer through MyMelita

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In order to terminate your account from MyMelita you need to:

  • Go to My Services from the main menu

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  • Click terminate/suspend on the offer you wish to terminate

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  • Click on Full Termination

Step2

  • Select the termination reason from the drop down menu and provide further details in the blank field if you wish to. Click on Continue to proceed

Step3

  • Select the termination date by clicking on Choose Date

Step4

  • Once the termination date is chosen, click on Continue to proceed

Step5

  • A notification box will display and pending charges such as recurrent charges, handset charges and penalty charges. Click Yes if wish to proceed

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  • Once you proceed, a ticket will be created. A melita representative will contact you

Step7

 

How do I log in to Melita webmail?

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2Anyone using a mailbox hosted by Melita can access the Melita webmail service from anywhere using the web browser.

Logging in to webmail

To log into webmail, go to webmail.melita.com and fill in the following information as displayed below:

  • E-mail address: Type your email address.
  • Password: Type your password.
  • Type the characters from the image below: Replicate the verification number to the respective text box.
  • Click Login.

Once you click the Login button, the Melita Webmail page should be displayed.

 

How do I configure my e-mail account on my computer?

Why am I getting an error “POP Lock” when I try to check my e-mail?

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It is possible to get the following message when checking your e-mail using Webmail:

-ERR [IN-USE] .afarp.pop lock busy! Is another session active?

This error occurs when two different programs attempt to open your electronic mailbox. For example, you might have Outlook Express checking your e-mail every 5 minutes at home, while you try to open your e-mail (using Webmail) from work at the same time.
Another possible reason is that your Outlook Express crashed while trying to retrieve e-mail. In this case, your mailbox might have stayed open until it’s automatically closed a few minutes later.
A typical solution to this problem is to restart the program and/or the PC.

What are Melita’s incoming and outgoing server names?

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Incoming/outgoing mail servers

The following mail server hostnames are to be used when receiving emails in a melita.com or onvol.net account. If you are not using a melita.com or onvol.net account, please ask your email provider to supply an incoming mail server hostname for your email.

Incoming mail server
Hostname : pop.melita.com
Port : 110

Outgoing mail server
Hostname : smtp.melita.com
Port : 25

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