In order to connect to a 5Ghz network you will need to have a dual band modem that transmits 5Ghz and a device that supports 5Ghz.
The 5Ghz network will always have 5G after the name of your network, if you cannot see the 5G that means that the device does not support it or you do not have a dual band modem. Click here to check our Flexi Bundle Offer.
In-case that your device does not support 5Ghz, you can buy a USB 5Ghz adapter for Laptops from a Local computer shop.
The quickest and easiest way to contact Melita customer service team is by chatting with us online.
Using live chat system provides immediate access to help. Wait times are often much less than calling. Speaking with a customer care representative is quick and easy, you are just one click away.
In order to change your Home Wi-Fi Name or Password you need to follow the below steps.
Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a few seconds and you will get plenty of benefits with our free App. More information how to subscribe here.
Whether you’re moving to a new home or apartment, it’s easy to transfer your cable TV, high-speed internet and telephone services to your new address. Here you’ll learn how to move your services in just a few easy steps.
Kindly provide us:
Chat with us now in order for us to let you know immediately if your new home is within the Melita servicing area. If the address is located into the designated area you will be given an appointment within the same week. Once the appointment is fixed, we will send you a message confirming the order requested.
We are only few steps away from transferring your services. You will be asked to bring with you your exciting Melita equipment into your new home on the date of appointment. Our installer will install everything for you.
If you are moving in a new block of apartment, new house or new office building, make sure that you give us a one month notice prior of the appointment. This is to avoid waiting longer.
Transfer of service is also cheaper than before. You will be charge a onetime fee for every subscription you want to move with you. You can pay the fee once charge is issued in your next bill.
In order to change WiFi channel to AUTO please follow the below steps:
N.B – You will have to be connected directly with the modem and no router should be present.
For CISCO Modem;
The modem’s interface is now displayed. To change the wireless frequency, click on Wireless and Radio Settings (as shown below).
Once you are in the Radio Settings section, change the Channel Width and the Channel both to Auto.
Click Save Settings, close your browser and check your connection.
For ARRIS Modem;
To make changes to your account, or to explore other options available for you, you can easily view your options, and make the changes online.
Click here to view your current available service changes.
If you’d still like to terminate, contact us via email on customeradmin@melitaltd.com
To stop your service you’ll need to give us a minimum 30 days notice.
We will handle your disconnection request and inform you about any further information that you would need to provide.
Once your service is cancelled, don’t forget to utilize MyMelita to check the status of your final bill, and refunds, if applicable.
It is very easy. Just login to MyMelita and click on Test your Service.
Select the subscription you want to perform the test on.
The test will start and detect any issues or potential issues along with a solution and relevant articles to help you solve the problem.
When the test is completed, a prompt will be displayed with the detected problem. You will be given a solution to your problem along with:
If you are connected through HDMI
If you are connected through phonos or scart
If your box does not switch on, please follow the below steps;
If the box still does not switch on, you can replace it in any one of our outlets.
Just take the dead box and we will replace it with a new one. Click here to find out where our main outlets are located.
Like most of the providers, we bill you for your service a month in advance. Your first bill covers your first days of service till the end of the month and your advance month. This only happens in the first bill or else after a change in an existing subscription. After that you will only see the standard monthly fee.
Your service charges with Melita start on the date of your installation and will show under the Monthly Charges section on your bill.
If you have been charged any fees for installation or activation, then these will appear under the listed subscribed packages on your bill.
(Click on the images to enlarge)
Outside of these charges, you might also be billed for:
If you’ve been charged for a service you don’t immediately recognize, don’t worry. Did you call to make a donation? Or maybe called directory services to request some information? This might also be the case if it is a service number. If it’s not any of these and if you still don’t recognize the call, please do get in touch with us. We will be happy to investigate it for you.
Your payment due date will always be the end of the billed month and can be found at the bottom part of your bill.
Finally you can choose from different methods to settle your outstanding balance. Click here for more information.
The Melita online directory page provides you with the ability to search for a contact and find relevant numbers for residential and business information when available.
Search Results are based on the customers’ decision to be listed on the directory and an exact match as the text inputted.
Click Here to access the Melita online directory.
There are several topics that affect the speed of the internet such as;
Interferences
Interference typically comes from three different sources such as; walls and floors blocking wireless signals, other WiFi networks using the same channel as your own Wi-Fi network, appliances and electronics emitting radio frequency interference.
Number of Connected Users
Your speed will be shared amongst other users, therefore the more devices connected the slower the internet will be.
Ideally the modem is not placed close to windows, or within cupboards and off enclosed shelves. Ideally the modem is placed on top of a cabinet or shelf.
Location of the Modem
Ideally the modem is not placed close to windows, or within cupboards and off enclosed shelves. Ideally the modem is placed on top of a cabinet or shelf.
2.4GHz vs 5GHz Frequencies
2.4GHz frequency is able to reach a longer distance than 5GHz. However 5 GHz frequency provides less coverage but transmits data at faster speeds.
Your Equipment
Internet speed heavily depends on your network equipment, such as network card, router or Ethernet cable.
WiFi operates on the same frequency as other wireless appliances in your household such as, baby monitors, garage door openers, speakers, microwave or fridge. Keep in mind that also your neighbours are using WiFi and other devices. All those signals are conflicting each other and slow down your WiFi performance. Especially between 6pm till midnight people use more devices connected on the same frequency, impacting your network as well.
Network Interference is like you are at a concert with a band playing really loud. Due to the loud music going on, it’s difficult to talk to your friends, and so you end up talking louder in order to make yourself heard. However the people next to you have to raise their voice as well in order to make themselves heard with their friends with the band and all the people talking in higher voices. This makes it impossible to communicate and understand one another.
This is exactly what happens to wireless devices trying to communicate in a busy environment. Therefore use the 5GHz frequency to avoid interferences from other networks.
Melita High-end Arris modem supports 2 frequencies which are the 2.4GHz and 5GHz. The difference between the 2 wireless frequencies are range and bandwidth. We recommend to use 5Ghz in order to get better and less congested performance.
Nowadays the Maltese home has an average of 5 internet connected devices. Different devices support certain maximum speeds, many of which are often lower than Melita’s top Internet speed.
There isn’t any specified amount of devices that you can have connected wirelessly, but keep in mind that your speed is shared amongst the devices. This can affect or slow down your connection.
If your home typically has a lot of devices connected to the internet example interactive TV, smart home devices, phones, laptops, tablets, and more opt for a higher internet speed.
The location of your WiFi modem or router is very important for your wireless speed. Modems will usually give you good coverage in a large room. The shorter your signal has to travel, the faster your speeds will be and the further it has to travel, the slower it will become.
It’s vital to put your Melita modem in the right place: the nearer it is to where you use it, the better. If you want the best wireless coverage, your Melita Modem should be located in a central location in your home. Modem’s range is mainly affected by the environment of the surrounding area and individual conditions in that particular household.
If you require your wireless network to cover a larger area or more rooms where your WiFi connection is weak you need a wireless range extender to help boost your signal.
A WiFi range extender picks up the existing WiFi signal from your wireless modem and simply rebroadcasts it for further distance. WiFi range extenders are available for sale from computer stores.
WiFi Range extenders help bring connectivity to non internet zones, but also have their limitations. If you want seamless connectivity everywhere in your home, consider a WiFi Mesh system instead. You can buy WiFi Mesh systems from computer stores or in computer equipment specialising e-Shops
If you wish, there’s an easy way to check your internet service. Run your own internet service diagnostic test from my.melita.com to check or troubleshoot your internet service online.
If for some reason you have no internet service whatsoever, we promise to fix the problem within one working day from the time we receive your report.
Like any other electronic equipment, if you’re experiencing any issues with your internet/Wi-Fi connection try resetting your modem first.
Follow these easy steps:
