If you don’t have any access to call on your mobile phone, make sure to check the following:
Please note that this problem may also occur if you have an overdue balance in your account.
Click here to find out your nearest shop where you can settle your bill accordingly.
If you can’t send and receive SMS’s,
If you can’t receive SMSs from a particular number;
If you can’t send SMS’s to any number,
If you cant receive SMSs from any number,
Any Smartphone or Tablet from Melita comes with full after sales support.
The Melita Repair Centre supports all handsets ranged in our device portfolio.
When I buy a phone or tablet from Melita, how long is the warranty?
With the exception of Apple products, all devices have a standard warranty of 24 months from date of purchase of device or date of warranty sheet in the case of customers on a monthly plan.
Apple products
Apple’s limited hardware warranty on iPhone and iPad is 12 months from the date of purchase. Melita still supports iPhone users in their second year.
All phones which are directly purchased from a Melita store and which come with a Melita Warranty sheet are all supported on our repair process.
Before visiting the Melita outlet please ensure that you:
If you have a power/charger issue with your phone please bring along the charger with you. In these cases your charger will also be tested during the repair.
Our advisor will try to diagnose the fault. We may be able to fix it without having to keep your phone. Please be prepared to demonstrate the fault (if possible) as this will help the advisor in the diagnosis.
If your phone needs to be sent for repairs the advisor will:
Our repair centre will do their best to get your phone back to you by the agreed collection date. But there are exceptions to this such as when parts cannot be sourced immediately. This may result in a delay. If your repair is delayed, you will be kept informed of progress at all times.
The store will also advise you of some likely outcomes of the repair, such as what happens if the repair centre cannot identify a problem with your phone or if the damage is not covered by the manufacturers’ warranty.
Our Mobile Service Centre is situated in Triq il-Merghat, Mriehel,
Opening Hours are:
Monday to Friday 9am to 2pm and 3pm to 7pm
Saturday 9am to 1pm
In order to change your Home Wi-Fi Name or Password you need to follow the below steps.
Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a few seconds and you will get plenty of benefits with our free App. More information how to subscribe here.
An overview of your subscriptions will be shown.
To set up your e-mail on your Apple/iPhone device
1. Go to Mail and select Other
2. Click on Add Mail Account
3. Select POP and enter the below details:
Name – enter the display name;
Email address – email address @melita.com
Password – email password
4. Go to Incoming Mail Server and enter the below details:
Hostname – pop.melita.com
Username – POP3 name
Password – Password
5. Go to Outgoing Mail Server and enter the below details:
Hostname – smtp.melita.com
Username – leave it blank
Password – leave it blank
6. Click on Save
7. A notification is displayed stating: ‘Cannot Connect Using SSL’,
Select No.
8. Click on Save.
9. Click on Save once again.
10. Go back to the main menu and click on the mail account.
11. Click on Advanced
12. Check the Incoming Settings and verify that:
Use SSL option is switched Off
Server Port is 110.
13. Go back to the main menu and click on the mail account
14. Click on the Outgoing Mail server – SMTP
15. Click on the Primary Server
16. Verify that:
Host Name is set as smtp.melita.com
Username and Password are blank
Use SSL option is switched Off
Server Port is 25.
17. Click on Save/Done
If you received a bill that contains usage, this is how you can check what this usage is about:
Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a few seconds and you will get plenty of benefits with our free App. More information how to subscribe here.
A list of subscriptions will be shown, select either mobile/telephony subscription by clicking on the arrow key.
Once pressed, an overview of your subscription will be displayed. Information displayed includes how much data you have left and usage charges in this billing cycle.
If an invoice is selected an overview of usage will be displayed, if you click on Details the destination number, date & time and cost will be displayed accordingly as shown below.
If instead of selecting an Invoice you select Custom Period, start & end date will be displayed. If you click on them a calendar will be opened in order to select both the Starting Date & Ending Date.
If you click on Details the destination number, date & time and cost will be displayed accordingly as shown below.
In Order to log-in to your Modem Interface you need to;
Connect to the Modem using Ethernet or WiFi Connection.
N.B – You will have to be connected directly with the modem and no router should be present.
Open a web browser and type in the address bar 192.168.0.1 and press Enter
Once done, you will be redirected to the user interface where you will be prompted to input Username & Password.
Type Admin as Username & Password as password in order to log-in.
In Order to log-in to your Modem Interface you need to;
Connect to the Modem using Ethernet or WiFi Connection.
N.B – You will have to be connected directly with the modem and no router should be present.
Open a web browser and type in the address bar 192.168.0.1 and press Enter
Once done, you will be redirected to the user interface where you will be prompted to input Username & Password
Leave Username blank & password blank as-well in order to log-in.
In Order to log-in to your Modem Interface you need to;
Connect to the Modem using Ethernet or WiFi Connection.
N.B – You will have to be connected directly with the modem and no router should be present.
Open a web browser and type in the address bar 192.168.0.1 and press Enter
Once done, you will be redirected to the user interface where you will be prompted to input Username & Password.
Leave Username blank & password blank as-well in order to log-in.
If you are having E1 Error showing on the display of the Box, Sometimes there is also an HDMI error on TV screen.
Kindly follow the below steps in order to remove this error;
On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections.
Find the network name (SSID) of your WiFi network and click on it.
Ensure Connect Automatically is ticked and then click Connect.
Enter your WiFi password.Click OK to finish. Your computer should remember your password for you from now on.