To avoid bill shock we will notify you if your roaming traffic reaches €40 and bar your access at €50 in order to avoid bill shock. You can continue using roaming services by sending an SMS to 16999.

Can I top up whilst abroad?
When abroad you may top up your account over the internet, in the same way you do in Malta. Just log onto https://my.melita.com/client/ and you will be able top up your prepaid account using your credit card.

Checking your prepaid balance
To check your credit whilst abroad, dial *121# and press the call button. You will receive an on screen notification with your prepaid balance. This service is free of charge.

Why can’t I access 3G internet from my phone?
1. Check that you have reception signal.
2. If you are using a standard pre-paid subscription, make sure you have enough credit to access the internet
3. Try to switch to another provider if possible. This can be done from your mobile phone settings.
4. Check if you have the correct internet settings. To check your internet settings, please click here .
5. If you have a smart phone, check that the Mobile Network is enabled from the mobile phone settings.
If problem persists, Please call  us on 27 270 270.

Melita’s Callback Roaming Service
You can use the callback service on all networks which have a roaming agreement with Melita Mobile. All you need to do is dial *111*(the destination number you would like to call including the international prefix 00) # and then press the call button as if you are calling the number.
So if you were calling the following number 0061393542178, you would dial the following: *111*0061393542178# and the call button.
You will then receive a message on your mobile’s display saying ‘Wait for Callback’. After a couple of seconds, you will receive a call which will connect you to the number you wanted to call.
Your credit will start being deducted according to normal roaming charges once you are connected.
Local SMS and Data bundles do not apply when roaming.

Why can’t I receive calls from any number?
1. Check that you do not have barring enabled from your mobile phone settings
2. Check that you have reception signal
3. Check that when that you are trying to receive a call, the person who is calling you is making thecorrect procedure, i.e. entering the correct country code and drop any 0 before the number. For example 0035677163105. This may not be applicable to all countries.
If you are still experiencing the same problem, please call us on +35677100100

Things to check before going abroad
Post-paid Roaming
Click here to check if the destination you will be visiting is covered by Melita Mobile’s roaming service. If you do not find the destination you are visiting in the drop down list below, then regrettably, no roaming service is available for the time being.

When you arrive
When you arrive to your destination, switch on your mobile phone and it will automatically select Melita Mobile’s preferred roaming network. In this way you will automatically benefit from the best possible roaming coverage during your stay.

Making and receiving Calls and SMS
Once your mobile connects to Melita Mobile’s preferred network, you will be able to use your phone normally as if you were using it in Malta.
Please note that any voice and text bundles linked to Melita Mobile Plans, do not apply whilst roaming. For standard roaming charges click here.

Things to check before going abroad
Pre-paid Roaming
Click here to check if the destination you will be visiting is covered by Melita Mobile’s roaming service. If you do not find the destination you are visiting in the drop down list below, then regrettably, no roaming service is available for the time being. However, roaming service may be available on our pay monthly service. Click here for more info about our pay monthly plans.

It would be advisable to top up your account prior to leaving Malta. This will ensure that you will have ample credit available to make and receive calls when abroad. Remember that whilst roaming, incoming calls are also chargeable.

When you arrive
When you arrive to your destination, switch on your mobile phone and it will automatically select Melita Mobile’s preferred roaming network. In this way you will automatically benefit from the best possible roaming coverage during your stay.

You can easily top-up your account after purchasing Voucher and entering on your phone *125* followed by the hidden top-up number from your voucher.
(eg. *125* 1234567891011)
Alternatively you can also log in to my.melita.com and top up your credit using your bank debit or credit card.

Balance check and other useful numbers
Depending on your subscription and offer there are various allowances which you can benefit of (monetary balance, minutes, SMS or Data).

To check your current balance please login to my.melita.com
If you have prepaid subscription, like Tentastic, you can also call *121# to check your credit.

How can I check what data usage I have left on my Hybrid Plan?
If you want to check the internet usage on your Hybrid plan (like HiTalk, Total Control), send a blank sms to 16830.

How can I check my unbilled balance on my Postpaid plan?
To check your unbilled balance on your Melita Mobile postpaid line (like The One, The Ultimate One), you need to dial 16877 from your mobile phone.

Other useful numbers

How can I activate a Data Bundle for my Prepaid and Hybrid line and what are the charges that apply?
If you have a standard prepaid plan or a Hybrid (excluding Total Control and Total Control Value) you would like to use internet on your phone, you can choose from the following options:All values shown herein are inclusive of VAT but exclude Excise tax or any other taxes.

All bundles recur automatically when their time frame expires. Should you wish to cancel the bundle or the recurrence of the bundle send a blank SMS to 16852.

How can I activate a Data Bundle for my Prepaid and Hybrid line and what are the charges that apply?
If you have a standard prepaid plan or a Hybrid (excluding Total Control and Total Control Value) you would like to use internet on your phone, you can choose from the following options:

All values shown herein are inclusive of VAT but exclude Excise tax or any other taxes.
All bundles recur automatically when their time frame expires. Should you wish to cancel the bundle or the recurrence of the bundle send a blank SMS to 16852.

I bought a bundle, how can i stop it from renewing?
After purchasing the preferred bundle, you can opt out of renewing the bundle at any time by sending an SMS to 16852 (free of charge). You will still benefit from your existing bundle till the expiry date. You would need to subscribe to the bundle again to benefit from another bundle.

What happens when a bundle expires?
When the expiry date of the data bundle elapses, and provided you have enough credit in your prepaid account, you will automatically be renewed with the same data bundle size and price for the same time period.

How can I make my number anonymous when I make an outgoing call?
If you want your number to be hidden when making a particular outgoing call you need to dial #31#before the number you are dialling ex: #31#77123456
If you want your number to be hidden on all your calls, you need to access your mobile phone settings and change your caller ID information.

How can I activate the Missed Call Notification Feature on my phone?
MCN (Missed Call Notification) lets you know you have missed a call, even if your phone is switched off, or you have been out of signal range.

With Missed Call Notification, an SMS is sent informing the subscriber of the callers’ number and other information about the call such as date, time and the number of times the caller has tried to reach the subscriber. When the handset is reactivated or returns to a network coverage area the system will immediately send a notification of all missed calls to the subscriber.

Charges
The MCN service is free of charge.

Activating the MCN
To activate missed call notification call *62*+35677121123# from your mobile phone.

How can I activate voicemail on my phone?
Voicemail is a voice messaging service. It will answer your telephone calls and allow callers to leave messages when you are unable to take calls.

How to activate your voicemail
To activate voicemail you need to dial *62*+35677121121# from your mobile phone.

Charges
The retrieval of voice messages from your Melita mobile number is free of charge.

Accessing the Voicemail
1. To access the Voicemail you need to dial 121 from your Melita mobile phone.
2. Enter the Security Code which you have received by an SMS upon activation of the Voicemail service.
Follow the voice prompts
Press 1 to access the messages
Press 2 to change the greeting messages
Press 3 to change security parameters
Press 4 to change the language

Access voicemail whilst roaming
1. To access the voicemail service whilst roaming you need to dial 0035677121121
2. Insert the mobile number and security PIN
3. Standard mobile charges and/or roaming charges apply when using this service

Manage Devices connected to MelitaWifi
One can have up to two devices connected to MelitaWIFI with the same MyMelita credentials.
To check devices connected with the same MyMelita credentials go to https://my.melita.com/melitawifi-web/login and enter the MyMelita credentials.
A list displaying the MAC addresses of devices currently using the MyMelita credentials is displayed.
To remove devices connected with the MyMelita credentials click on Reset Device List. New devices needed to be added manually again, entering the MyMelita credentials.

How do I subscribe to MelitaWiFi service?
If you are using melitaWiFi for the first time, registering is easy.
1. Simply log on to melitaWiFi service by connecting to the network named MelitaWifi.
2. Once connected, open your browser and you will be directed to melitaWiFi page as shown below.

3. Choose one of the two options by which you can subscribe to this service.
4. If you are a Melita mobile subscriber, enter your Melita mobile number in the ‘Phone Number’ textbox.
5. Enter the secret code as displayed on your screen.
6. Press the ‘Send me a code’ button. You will receive a code on the Melita mobile number you entered in the ‘phone number’ field.

7. Enter the code you received by SMS in the ‘Confirmation Code’ textbox.
8. Press the ‘Confirm Code’ button.

You are now connected !

If you are not a Melita Mobile subscriber, simply log on to melitaWiFi service using your My Melita username and password. If you don’t have access to My Melita, click here for a quick guide on how to get your free access along with the benefits of the service. Please remember not to give away your My Melita username and password since this can be used to can access your personal data.

If you want to purchase a melitaWiFi guest access simply click here for a guide on how to get your access.

How can I purchase a MelitaWifi guest access?
If you’re not a Melita internet or mobile customer you may purchase a melitaWIFI guest pass by following the instructions below:

1. Search for melitaWIFI wireless signal from your mobile phone or tablet
2. Connect with melitaWIFI
3. A splash screen will appear with various options, choose the section which says “If you’re not a melita customer”
4. Enter your mobile number and secret code
5. Press “Send Me A Code”
6. An SMS will be sent to your mobile phone with a code required to complete registration
7. Select the offer you would like to purchase

8. Enter your card details via our secure payment gateway

Once payment confirmation is received you will have access for melitaWiFi service.

How do I connect to MelitaWifi service?
If you have already registered to melitaWiFi, you simply need to search for melitaWiFi outdoor zone or indoor spot from your device. If you have already used melitaWiFi, you will be automatically connected whenever you’re in a melitaWiFi coverage zone.

If you have not registered yet, please click here for an explanation on how to register to melitaWiFi.

Please remember not to give away your My Melita username and password since this can be used to can access your personal data.

How much data can I use when using MelitaWifi?
You will have a download limit of 10GB of usage every 30 days. If you are eligible to use 2 devices with the same subscription the 10GB will be shared on both devices.

If you purchased melitaWiFi you can re-subscribe and extend your subscription for another 15 days for an additional €10. All you need to do is to log in again with melitaWiFi and follow the same procedureas you did the first time to register.

How to check how much data you have used.
With melitaWiFi service you’re never stopped from browsing the internet when reaching any limit. To view how much internet you used out of your bundle allocation feel free to click here and login with your username and password.

How do I get a MyMelita username and password?
That’s very simple. If you are already a Melita customer but don’t have a MyMelita account yet, simply click here for further infromation on how to register.
Alternatively, you can send us an email, including a copy of the account holder’s ID card by clicking here.

How much does a MelitaWiFi bundle cost?
melitaWiFi service is free of charge to all Melita Mobile Postpaid, Hybrid customers and Fibre Power home Internet subscibers. During this period, Melita customers will benefit from 10GB of WiFi usage every 30 days which can be used at any melitaWiFi coverage areas.

If you are a Melita Mobile Prepaid customer and topped up your mobile with €10 credit, you will be eligible to use melitaWiFi for 30 days. Customers will benefit from 10GB of WiFi usage which can be used at any melitaWiFi coverage areas.

If you’re not a Melita internet or mobile customer you may purchase a melitaWiFi guest pass for a fee of €10. You will get 10GB of data for 15 days. Click here for instructions on how to purchase melitaWiFi access.

Where are MelitaWiFi zones situated?
Melita’s outdoor WiFi zones are spread all around Malta particularly in busy areas such as public open air spaces, and commercial areas. Moreover thousands of Melita modems across Malta also enable you to connect to melitaWiFi service. Should you wish to view a map with locations where service is available go to click here.

How many devices can I register on the service?
If you purchased melitaWiFi via our secure payment you can use one subscription per device.
If you are using MyMelita to log in to melitaWiFi you may register up to 2 devices using the same MyMelita username and password. These may be a mix of mobiles, tablets or other wireless devices. Don’t worry, if you change your phone, or get a new tablet, you can easily reset the devices and connect the new one.

What happens when I move out of the MelitaWiFi coverage zone?
Just like using a normal WiFi service at home or other place, once you walk out of a melitaWiFi coverage zone your device will automatically get disconnected from internet access. Your phone, tablet or other device should mark when you are connected to WiFi. Note that if you walk out of a WiFi coverage area, your phone or other device may switch directly to mobile internet and use your 3G bundle or tariff.

I recently lost my phone and bought a new one, how can i register the new phone?
Don’t worry. If you want to change the device with which you access the melitaWiFi service it’s very simple. Click here and you will see a tab showing the number of devices you have registered already. Click the ‘’Reset’’ button and your devices will be removed. This means that you can connect and register new devices by connecting to melitaWiFi. Please remember that when you reset your device list all devices registered will be removed from the list.

If you purchased melitaWiFi bundle you can only use that device you registered the first time. Once the 15 days are expired you can re-register for melitaWiFi using a different device.

Why can’t I receive calls from a particular number?
If you can’t receive calls from a particular number:
1. If possible, try calling the number from another phone.
2. If there is a ring tone, input the number manually, not selecting it from the phonebook. Phonebook may get corrupted.
3. If there is no ring tone, the problem could be lying with the other number.

Why can’t I receive calls from any international number?
If you can’t receive calls from any international number
1. Check that you have a reception signal.
2. Check if you have any Call Barring activated from your mobile settings.
If your problem persists, please call us on 27 270 270

Why can’t I reach a particular local number?
Re-try calling the number. Traffic on the mobile infrastructure may prevent services such calling being executed.
1. If possible, try calling the number from another phone.
2. If there is a ring tone, input the number manually, not selecting it from the phonebook. Phonebook may get corrupted.
3. If there is no ring tone, the problem could be lying with the other number.

Why can’t I reach any local numbers?
If you can’t make any outgoing calls from your mobile phone,
1. Check that you have areception signal.
2. Check if you have any Call Barring activated from your mobile settings
3. If you have a pre-paid subscription, check that you have enough credit
4. Try to turn the handset off and then on
5. Resetthe handset to factory settings. Note that personalized settings and configuration will be lost.

Please note that this error may also occur if you have an overdue balance in your account. Click here to find out your nearest shop where you can settle your bill accordingly.

If your problem persists, kindly call us on 27 270 270

Why do I have no line?
If you have no line on your mobile phone make sure to check the following.
Make sure you have available mobile reception.
1. Only 3G mobile phones are compatible with Melita’s mobile network
2. Please note that this problem may also occur if you have an overdue balance in your account. Click here to find out your nearest shop where you can settle your bill accordingly.

If your problem persists, Kindly call our contact centre on 27 270 270

Why can’t I send and receive SMSs?
If you can’t send and receive SMS’s,
1. Check if you have reception
2. Check your message centre number from the message settings. Melita’s SMS centre number should be 77794022
3. If you have a pre-paid subscription, Check that you have enough credit by dialling *121#
4. Turn the handset off and then on again
5. Check that your inbox is not full.

If problem persists, kindly call our contact centre on 27 270 270

Why can’t I receive SMS’s from a particular number?
If you can’t receive sms’s from a particular number,
1. Re-try sending the SMS. Traffic on the mobile infrastructure may prevent services such SMS being executed.
2. Try to call the number you are trying to send the sms to.
3. If there is a ring tone, the problem could be that you have inserted the number you are trying to send the SMS to on a blacklist. This is a feature of a handset which not all handsets have.
4. If there is no ring tone, the problem could be lying with the other number.

If problem persists, kindly call us on 27 270 270.

Why can’t I receive SMS’s from any number?
If you can’t receive sms’s from a particular number,
1. Re-try sending the SMS. Traffic on the mobile infrastructure may prevent services such SMS being executed.
2. Try to call the number you are trying to send the sms to.
3. If there is a ring tone, the problem could be that you have inserted the number you are trying to send the SMS to on a blacklist. This is a feature of a handset which not all handsets have.
4. If there is no ring tone, the problem could be lying with the other number.

If problem persists, kindly call us on 27 270 270.

Why can’t I receive SMS’s from any number?
 If you cant receive Sms’s from any number,
1. Check that you have reception signal
2. Try to turn the mobile phone off and then on again
3. Check if your inbox is full.
4. Check if the person sending the sms can send sms’s to other numbers

If problem persists, kindly call us on 27 270 270

Why can’t I send SMSs to a particular number?
If you can’t send SMS’s to any number,
1. Check that you have reception signal
2. If you have a standard pre-paid subscription, check that you have enough credit by dialling *121#
3. Check that the message centre number from the message settings is correct (+35677794022).

If problem persists please call our contact centre on 27 270 270 .

Why can’t I send SMS’s to any number?
If you can’t send SMS’s to any number,
1. Check that you have reception signal
2. If you have a standard pre-paid subscription, check that you have enough credit by dialling *121#
3. Check that the message centre number from the message settings is correct (+35677794022).

If problem persists please call our contact centre on 27 270 270 .

What is Total Control Value plan?
Total Control Value offers the best features of a prepaid top up plan with those of a pay monthly plan.  In fact, that is why it is called a hybrid plan.
Hybrid plans are ideal for customers who want to benefit from the best smartphones, internet on their mobile and a great calling rate but prefer to have the control of topping up and never running a high bill.
Melita offers Total Control Value as a Hybrid Plan and we offer it with free handset with 24 months contract.

How does a Hybrid plan work?
The plan allows you to set a limit on the maximum amount that you would like to spend every month (€20). This amount is automatically topped into your bonus account every 15^th of the month and you can use it as you please.
Once this amount runs out you will then need to top up by voucher or online. This means that you will never receive a bill higher than the maximum monthly amount you set.

How does the Double Top-up offer for Total Control Value work?
Once you top-up over and above your 15^th of the month top-up, this top-up goes into the main account.  The Double Top-up offer awards the customer double the amount topped up.  The free monthly credit awarded goes into a bonus account which has a 30 day time window.  You can make local calls, SMS and data usage from this free monthly credit.

If I already have a handset and I don’t need a new one, do I have that option?
Yes.  You can opt to take the no handset option and you will be awarded with an additional free monthly credit (€5) on the 15^th of the month.

When will the free data bundle be assigned?
The free data bundle will be assigned on the 15th of the month along with the €25 monthly top-up and is valid for 30 days (up to 14th of the following month).

What happens if I consume the free data bundle?
If the data bundle is consumed before the new bundle is assigned on the 15th, then you would be charged at the standard data rate of 10c per MB.

What happens if I consume the free SMS bundle?
If the SMS bundle is consumed before the new bundle is assigned on the 15th, then you would be charged at the standard SMS rate of 2c per SMS.

If I am a Freedom Pack customer, can I subscribe to Total Control?
Yes, you would need to visit a retail outlet or authorised reseller. In this case, you would be migrated to Total Control Value and the current 2 year agreement would be terminated (the standard termination rates apply). You will not lose your credit balance when migrating to Total Control.
Important to note: You will no longer have a fixed line. If you still want a fixed line you need to subscribe to the fixed line telephony service for €9.99 per month.

How can I subscribe to Total Control Value plan?
Whether you are a new or an existing Melita mobile customer, you can visit any retail outlet or authorized reseller and apply for this tariff plan.
If you are an existing prepaid customer will not lose your credit balance when migrating to a Total Control tariff plan.

Can I check my credit balance?
You can check your credit balance by pressing *121# and then press the call button.

Can I subscribe to any daily or weekly Pre-paid Data Bundles?
No, you cannot purchase any of the Prepaid Data Bundles available. With Total Control Value plan you will be awarded with 500MB every 15^th of the month.  Any usage over and above would be charged at 10c per MB.

Can I purchase an SMS bundle?
No, you cannot purchase an SMS bundle.  With Total Control Value plan you will be awarded with 100 Free SMS every 15^th of the month.  Any usage over and above this free bundle would be charged at 2c per SMS.

Can I make an Interational Call/SMS on this plan?
Yes, you can make an international Call / SMS, at the standard prepaid rates. The charges will be deducted from the monthly credit awarded on the 15^th of the month and from any additional top-up you have made. The free monthly credit as part of the Double Top-up offer cannot be used to make international calls and / or SMS.

Can I roam whilst being on the Total Control plan?
Yes, you can still roam on this tariff plan. The same prepaid roaming rates and destinations apply. We recommend that you top up before going abroad since incoming calls are chargeable whilst roaming. Remember that any unused monthly credit is rolled over to the following month so you don’t lose any credit and you will minimise the risk of running out of credit whilst you are abroad. The free credit awarded through the Double Top-up offer cannot be used for roaming.

Can I give a donation or make a call to premium numbers?
Yes you can, however, you would need to top-up with additional credit which goes into the main account.  This top-up will award you with the Double Top-up offer.

What happens if I do not use the monthly credit?
Don’t worry, any unused monthly credit will not be lost and will roll-over to the next month.

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Any Smartphone or Tablet from Melita comes with full after sales support. If you need to repair your device visit our outlets. The Melita Repair Centre supports all handsets ranged in our device portfolio.

When I buy a phone or tablet from Melita, how long is the warranty?
With the exception of Apple products, all devices have a standard warranty of 24 months from date of purchase of device or date of warranty sheet in the case of customers on a monthly plan.

Apple products
Apple’s limited hardware warranty on iPhone and iPad is 12 months from the date of purchase. Melita still supports iPhone users in their second year.

All phones which are directly purchased from a Melita store and which come with a Melita Warranty sheet are all supported on our repair process.

What should I do before bringing back my handset to Melita?
Before visiting the Melita outlet please ensure that you back up all your contact information first as this is deleted during the repair process to protect your personal information. Please remove your SIM card and all accessories from your phone. Information on your device includes: contacts not saved to your SIM, photos and applications you may have added.

If you have a power/charger issue with your phone please bring along the charger with you. In these cases your charger will also be tested during the repair.

What will happen when I take my phone into the store for repair?
Our advisor will try to diagnose the fault, we may be able to fix it without having to send your phone away. Please be prepared to demonstrate the fault (if possible) as this will help the advisor in the diagnosis.

If your phone needs to be sent for repairs the advisor will check that you have backed up your information, as these will be deleted during the repair. They will also ask for any accessories that may be needed during the repair.

Our repair centre will do their best to get your phone back to you by the agreed collection date. But there are exceptions to this, when parts cannot be sourced immediately, this may result in a delay. If your repair is delayed, you will be kept informed of progress at all times.

The store will also advise you of some likely outcomes of the repair, such as what happens if the repair centre cannot identify a problem with your phone or if the damage is not covered by the manufacturers’ warranty.

What if my phone is out of warranty?
If your phone has been at you for longer than 24 months, or if the fault is not covered by the warranty. However irrelevant of this, we will still do our best to support you. Below is a list of services we offer:

– General Service
– Software Updates
– Data Transfer from your one phone to another
– Broken Display
– Speaker/Microphone Problems
– Charging Problems
– SIM Reader Problems

How will I keep connected when my phone is in for repairs?
Melita offers a loan phone service. All our in warranty repairs come with a free loan unit which you can use until you phone is back from repairs.

Setting up 3G internet on your phone.
You can receive the 3G internet settings automatically by sending an SMS to 16840. If you receive a message stating that your phone does not support this feature, please follow the below steps to set up your phone manually.

If you have an Android device kindly follow the below steps.
1. From the home screen, tap the Menu button.
2. Tap Settings
3. Tap Mobile networks
4. Tap Access Point Names
5. Tap the Menu button
6. Tap New APN
7. Tap the Name field
8. Type melitaweb, then tap OK
9. Tap the APN field
10. Type web.melita, then tap OK
11. Tap the Menu icon
12. Tap Save

If you have an Apple device kindly follow the below steps.
1. From the home screen, tap the Menu button.
2. Tap Settings
3. Tap Mobile data
4. Tap Mobile Data Options

5. Enter the following information under the Mobile Data Network section:
  APN: web.melita           Username: leave empty        Password: leave empty

6. Press the Back button to save the APN and exit to the main screen.

Click on any modem for instructions on how to change your wireless password.

    Thomson 

Cisco

Castlenet

Arris

There are many ways to navigate through channels:
Whilst you’re watching:

A. Side Ribbon:

• Press the right arrow: channels will appear on the side of the screen
  
  B. Bottom Ribbon:
• Press the up or down arrow to view a channel ribbon at the bottom of the screen

C. Programme Guide:

• Press OK, then Guide to view the menu
• Use arrows on remote to scroll through the programmes
• Press OK to select and watch a programme

D. Lists:

• Select OK to see the home screen, select Now/OK
• At the top of the screen, select Lists
• You’ll see two ribbons, showing pictures of the programmes

From the Lists or Guide view

• Select the Day icon to jump backwards or forwards up to 7 days
• Select the Channel icon to display the available channel tiles
• Select the Category icon and you’ll see a pop-up box showing all the categories available, you can then filter your search results, so if you fancy some family time, select Family, and your NexTV decoder will show you all the family content available, no sports, no news.
• Press back to escape

Not sure what to watch and fancy trying something new? Easy! Just look at NexTV’s
recommended section for suggestions based on your past viewings.

• Press OK to access the home screen
• Select Recommend, and you’ll see two ribbons of programmes appear on your screen.
• Use the arrow buttons to select one of the ribbons, either Recommended for
  you or Most popular.

You can use this to search for anything; an actor, an actress, a director, a channel, a
film, whatever you like.

• Choose Search (magnifying glass) on your remote or from the home screen.
• Type in at least three letters using the letter keys on the remote.
  Channel pictures of suggestions will be shown, the more letters you type, the more the results get filtered.
• When you have found what you were looking for, select Done or press the back button.
• Scroll to the programme you want to watch, and press OK.

Quick search works when you’re watching live TV and from most of the programme
guides and menus, but if you’re watching in Catch-up you’ll need to press back or
OK before you start searching.

Whilst watching live TV;

• Press the up or down arrow to display the programme ribbon.
• Select the second programme you’d like to view.
• Press OK, then select Split screen from the pop up menu.

You will hear the sound from the programme showing on the left of your screen.
To listen to the other programme;

• Use the Back button.
• You can pause, rewind and fast-forward your main programme and the second programme will carry on.
• Press Exit to return to normal view.

Click on image to enlarge

What you see on the remote control is what you see on the TV screen – easy isn’t
it?

Press the OK button in the middle of your remote to get to the home screen. The
arrow buttons let you choose the options around the centre.

• Catch-Up – View programmes that were shown within the last seven days.
• OnDemand – Choose from a great range of films and series available to rent from the Melita On Demand movie catalogue.
• My World – For personal info including Preferences and Favourites.
  Here you can adjust your personal settings.
• Apps – For the radio player. We’ll be adding more apps here soon.

Press OK again to see what’s on live TV now and for the next seven days.

• Recommended – Suggested pages based on your viewing.
• Favourites – Channels and programmes you have marked as a favourite using the star button.
• Guide – Programme Guide.
• Lists – Programme Guide with images.

NexTV will always start on live TV, on the last channel watched.

There are three easy ways to start discovering:

• Right arrow to see channels (A)
• Up or down arrows to see programmes (B)
• Red shortcut to see programe guide (C)

Scroll using the arrow keys and press OK to select and watch a programme.

Plug in all cables before connecting the decoder to the power supply.
Similarly always unplug the decoder from the power supply first, before disconnecting cables from the decoder and reconnecting them.

• Connect the RF (white cable) to the ‘RF IN’ port.

• Connect the HDMI cable to the back of the box and the other end of the cable to the TV set.

• To view channels, your TV box will need an active internet connection.
  – Connect your Ethernet cable to the ‘Ethernet’ port.

• Connect the power supply both to the electricity and the 12V port as displayed in the below diagram.

• Make sure the power button (button on the right side of the diagram) is ON.

Click here for the NexTV user guide.

Click here for the NexTv Self installation guide.

Arris Modems

Arris TG1652 – Click Here

Arris TG2492 – Click Here

Cisco Modems

Cisco EPC2425 – Click Here

Cisco EPC3212 – Click Here

Cisco EPC3925 – Click Here

Cisco EPC3928 – Click Here

Thomson Modems

Thomson TWG870 – Click Here

Castlenet Modems

Castlenet CBV600 – Click Here

Castlenet CBV700 – Click Here

Castlenet CBV710 – Click Here

Scientific Atlanta Modems

Scientific Atlanta EPC2203 – Click Here