1. Open your browser.
2. In the address bar, at the top of your browser type 192.168.0.1 and press ‘Enter’.
3. Use the below information to log in to your modem interface and click Log In.
Username : Leave this empty
Password : admin
4. Your Modem interface is displayed. Click on Wireless.
5. Click on Radio from the menu.
6. Change the channel to Auto as shown below.
7. Click on Apply.
1. Open your browser.
2. In the address bar, at the top of your browser type 192.168.0.1 and press Enter.
3. Use the below information to log in to your modem interface.
Username : admin
Password : password
4. The modem interface is displayed. Click on Wireless.
5. Select Radio from the left menu.
6. Click Apply.
Router Mode
By default the modem is set to router mode. This means that the public IP (IP address assigned by the ISP) is taken by the modem. You will usually need to set your modem to ‘Router Mode’ when your devices will be connecting to the Modem and no Routers will be involved.
To set your modem to Router mode :
Open your Browser (Google Chrome, Internet Explorer, Safari)
Enter 192.168.0.1 in the address bar
1. Go to Status and click on Switch Mode
2. Switch mode should be selected as Legacy RG IPv4 Mode
3. After click Apply
Bridge Mode
This means that the modem will act as a bridge , i.e. the public IP (IP address assigned by the ISP) is going to be taken by the customer equipment, such as the router instead of the modem.
To set up the modem to Bridge mode :
1.Go to Status and select Switch Mode
2.Switch Mode should be selected as Disable Mode
3.After click Apply
Router Mode
By default the modem is set to router mode. This means that the public IP (IP address assigned by the ISP) is taken by the modem. You will usually need to set your modem to ‘Router Mode’ when your devices will be connecting to the Modem and no Routers will be involved.
To set your modem to Router mode :
Open your Browser (Google Chrome, Internet Explorer, Safari)
Enter 192.168.0.1 in the address bar
1.Go to Lan Setup
2.Go to NAT Mode and select RouterWithNAT
3.Click on Apply
Bridged Mode
This means that the modem will act as a bridge , i.e. the public IP (IP address assigned by the ISP) is going to be taken by the customer equipment such as the router instead of the modem.
To set up the modem to Bridged mode :
1.To set up the modem in Bridge Mode go to Lan Setup
2.Go to NAT Mode and select Bridged
3.Click on Apply
Please select your modem model for further instructions on how to set your modem to Router or Bridged mode.
If you are getting a low wireless signal, please click here for instructions on how to improve your Wi-Fi range and speed.
Each Melita mobile plan has its own specific benefits. These could range from free minutes to other local networks, free minutes to Zone 1 countries, free amount of data and several others.
The term ‘aggregated’ in the usage details page refers to when the particular record, which could either be a call or use of data, overlaps a different rate.
Let’s say you are subscribed to a Melita mobile plan and you benefit from free 60 minutes to other local networks, and you have currently used 59 of these minutes. Once you make a call to another local network for a duration of 2 minutes, this particular call will be displayed as “aggregated” in two separate records in your usage details. This is because 1 minute will be shown as ‘free’ since it was a part of your benefit, and the other remaining minute will be shown with its respective call rate after the benefit limit has been exceeded.
To set up a favourite channel in your channel list,
1. Press the FAV button on the remote control. You will be taken to the favourites section in the menu.
2. Press OPT on your remote control and select Add new list.
3. Select the new list and press OPT.
4. Select Add/remove TV channel and select the channel you want to add as a favourite.
Click on the image to enlarge. 
A. Make sure that your telephone set is connected to the ‘Tel 1’ or ‘1’ port on the modem. This port is located on the opposite side of the lights. If this is already the case proceed to step B.
B. Disable any call forwarding on your fixed telephone. Please proceed according to “How can I activate / deactivate call forwarding?”
C. Call your fixed line number from a mobile phone, and check if your phone rings. If not please proceed according to “Does your telephone service not work at all?“.
D. If you do not have call forwarding activated and you have followed step c but you are still unable to receive any calls then please contact us at 27 27 02 70.
A. This feature prevents your name and number from being displayed on the ‘Caller ID’ function.
B. To block the Caller ID:
i. Lift the receiver and await dial tone.
ii. Press *43 and dial the number of the person you want to communicate with.
C. Your number will NOT appear on the called party’s ‘Caller ID’ display for the current call only.
A. Call Forwarding allows you to forward your incoming calls on specific conditions to a particular number you choose.
B. To use Call Forwarding execute the following steps:
i. Lift the receiver and await dial tone.
ii. To forward all calls press *82 and dial the number where you would like to have your calls forwarded.
iii. To forward calls when busy press *83 and dial the number where you would like to have your calls forwarded.
iv. To forward calls when there is no answer press *84 and dial the number where you would like to have your calls forwarded.
v. Await the confirmation that the feature has been activated.
C. If you would like to change the ‘forwarded to’ number just repeat the required steps above, dialling in the desired number for your forwarding.
D. To cancel Call Forwarding:
i. Lift the receiver and await the dial tone.
ii. To deactivate the call forwarding feature on all calls press #82.
iii. To deactivate the call forwarding feature on busy calls press #83.
iv. To deactivate the call forwarding feature on unanswered calls press #84.
v. Await the confirmation that the feature has been de-activated.
Note that when dialling #82 it will NOT deactivate call forwarding on unanswered calls and call forwarding on busy.
The call forwarding feature is provided for free, but the calls you forward will be charged according to your subscription.
For example suppose your package includes all calls to fixed local numbers but calls to mobile numbers are charged per minute.
Then all calls you forward to any fixed Maltese numbers will not generate an additional cost for you.
If instead you forward the calls to your mobile we will charge you that forwarded call at the rate of normal calls to mobile.
Please call 27 27 02 70 for call barring to be activated.
You will need to go to a Melita retail outlet to deactivate any call barring.
A. You can also keep your existing telephone number when you decide to leave Melita. In that case please ask your new operator for a porting form.
B. Your new operator will then contact us on your behalf.
A. You can keep your existing telephone number when joining Melita. You will be instructed on how to bring your existing number to Melita (called port-in) when you apply for the Melita telephony service. As a start you will need to fill-in a porting form. You can access this as follows:
1. Melita can send it to you by post or by email
2. By visiting one of Melita’s retail outlets
3. By downloading a porting form from here. You can fill it out and send it to us via e-mail to porting@melitaltd.com or post to Attn Porting,Melita Ltd, Mriehel Bypass,Mriehel BKR3000.
B. It is important that when filling out the Porting form, the details including personal information, should match that of the Donor operator else the Port-in process will not be successful.
C. If you are porting-in a prepaid number, your remaining credit balance will not be transferred to your Melita subscription. In case of porting-in a prepaid number, other provisions may apply, please call 27 27 02 70 for more information.
D. Do not cancel your subscription with your former operator on your own. We will do that for you.
E. Kindly note that Melita does not offer Telecare services.
If you are going to connect only one telephone set, simply connect the telephone wire to ‘Tel 1’ or ‘1’at the back of the modem (opposite the lights) as shown below. Please note that TEL2 port is not active on the modem, thus you will have no line if your telephone is connected to this port.
Please follow the below diagram if you want to connect more than one telehone set to your modem. If you want Melita to install your additional telephone points, kindly contact us on 27 270 270.
Wi-Fi networks operate from different frequencies (channels). When there are a lot of Wi-Fi networks operating on the same frequency, the Wi-Fi signal will not remain strong, causing the Wi-Fi to be intermittent or having slower speeds. If there are 5 or more networks in your range, this creates excessive interference to your modem, causing your modem to loose its WI-Fi signal. To get a better connection and avoid this interference, you can upgrade to an Arris modem which supports the 5Ghz frequency. This will improve your Wi-fi strength and speed. See more information about the Arris modem below.
Interference can be commonly identified by the amount of Wi-Fi networks at your area, the more there are the more interference there would be.
Another factor that could interfere with the Wi-Fi frequency, are devices that use frequency to function. An example of these devices is:
Cordless Telephones
Baby Monitors
Microwaves
Other Wi-Fi routers or extenders
These devices should be kept away from the modem if possible around 1.5 meters.
It is highly recommended that you set up your modem frequency as ‘auto’ since the modem would automatically be choosing the best frequency available in your area.
You can find instructions of how to change your wireless modem frequency below, depending on the type of modem you have.
Why choose to get the ARRIS modem?
The Arris modem is a Dual Band modem which has the capability to transmit both on the 2.4GHz and 5GHz wireless band.
2.4GHz though more widespread in usage uses only 3 non-overlapping channels for transmission, which are crowded due to a lot of interfering devices such as Wi-Fi access points, microwave ovens, cordless phones, etc.
5GHz channel is much cleaner with less interference thus providing a better Wi-Fi experience, with 23 non-overlapping channels (8 times more than 2.4GHz) for transmission.
You can get this modem with monthly fee of 2 Euro only and a one time charge of €10, including installation support.
You can also get this modem for free if you subscribe to a 100mbps Melita connection or higher.
For more information about our internet packages, click here.
Setting up 3G internet on your phone.
You can receive the 3G internet settings automatically by sending an SMS to 16840. If you receive a message stating that your phone does not support this feature, please follow the below steps to set up your phone manually.
If you have an Android device kindly follow the below steps.
1. From the home screen, tap the Menu button.
2. Tap Settings
3. Tap Mobile networks
4. Tap Access Point Names
5. Tap the Menu button
6. Tap New APN
7. Tap the Name field
8. Type melitaweb, then tap OK
9. Tap the APN field
10. Type web.melita, then tap OK
11. Tap the Menu icon
12. Tap Save
If you have an Apple device kindly follow the below steps.
1. From the home screen, tap the Menu button.
2. Tap Settings
3. Tap Mobile data
4. Tap Mobile Data Options
5. Enter the following information under the Mobile Data Network section:
APN: web.melita Username: Password:
6. Press the Back button to save the APN and exit to the main screen.
What is Melita’s SMS Centre Number?
The SMS Centre Number used by melita is +35677794022. This number should be set in your mobile phone in the sms settings.
How can I activate voicemail on my phone?
Voicemail is a voice messaging service. It will answer your telephone calls and allow callers to leave messages when you are unable to take calls.
How to activate your voicemail
To activate voicemail you need to dial *62*+35677121121# from your mobile phone.
Charges
The retrieval of voice messages from your Melita mobile number is free of charge.
Accessing the Voicemail
1. To access the Voicemail you need to dial 121 from your Melita mobile phone.
2. Enter the Security Code which you have received by an SMS upon activation of the Voicemail service.
3. Follow the voice prompts
• Press 1 to access the messages
• Press 2 to change the greeting messages
• Press 3 to change security parameters
• Press 4 to change the language
Access voicemail whilst roaming
1. To access the voicemail service whilst roaming you need to dial 0035677121121
2. Insert the mobile number and security PIN
3. Standard mobile charges and/or roaming charges apply when using this service
How can I activate the Missed Call Notification feature on my phone?
MCN (Missed Call Notification) lets you know you have missed a call, even if your phone is switched off, or you have been out of signal range.
With Missed Call Notification, an SMS is sent informing the subscriber of the callers’ number and other information about the call such as date, time and the number of times the caller has tried to reach the subscriber. When the handset is reactivated or returns to a network coverage area the system will immediately send a notification of all missed calls to the subscriber.
Charges
The MCN service is free of charge.
Activating the MCN
To activate missed call notification call *62*+35677121123# from your mobile phone.
How do I keep my existing mobile number with Melita?
In order to keep your existing mobile number with Melita you need to fill in a Mobile porting form by visiting one of our outlets or by clicking here. A copy of the ID card needs to be attached to the Mobile Porting Form.
It is important that when filling the Mobile Porting From the details, including personal information, should match that of the Donor operator else the Port-in process will not be successful.
Melita has ONE simple rate for international calls and SMS and only 3 zones so you do not need to worry about knowing whether you are calling a fixed or a mobile number.
Click here to view the international rates if you are subscribed to a postpaid service.
Click here to view the international rates if you are subscribed to a hybrid service.
Click here to view the international rates if you are subscribed to a pre-paid service.
