Manage devices connected to MelitaWiFi

September 13, 2018, 12:52 am

≫ Next: Connecting ADB Box with Arris modem via WPS

≪ Previous: How can I suspend my account through MyMelita

ezgif-3-f2dbbe364b

To check and manage devices connected with the same MyMelita credentials or Mobile Number:

Go to https://my.melita.com/ or MyMelita APP and enter the MyMelita credentials

Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a few seconds and you will get plenty of benefits with our free App. More information on how to subscribe here.

A list of options will be shown, press on My Services.

A list of Active subscriptions will be shown, scroll down to find MelitaWIFI.

Click on the right arrow key on the mobile number/Email address used when registering for the Melita WiFi service.

An overview of the MelitaWiFi service will be given, explaining how much usage limit you have available along with how many devices you can register.

Click on Details to access the registered devices on MelitaWiFi service.

Click on the ‘X’ sign next to the registered device in order to remove it.

After removing the registered MelitaWiFi device you need to register from scratch in order to access MelitaWiFi. To do so, kindly click this link.

↧

Connecting ADB Box with Arris modem via WPS

September 13, 2018, 2:16 am

≫ Next: Changing or transferring your mobile/telephony number

≪ Previous: Manage devices connected to MelitaWiFi

To enjoy all the interactive benefits of NexTV you’ll need to connect your NexTV Decoder to the internet via your Arris modem.

The simplest way to connect to the internet via WiFi is to use the WPS (WiFi Protected Setup).

You’ll first need to connect your NexTV Decoder to your TV.

Check that your home internet connection is working, for example by checking the WiFi signal on your smartphone, computer or other device. Make sure that NexTV decoder is within range of your WiFi signal
Use the HDMI cable provided to connect your TV to your NexTV Decoder using the socket marked HDMI
Use the RF cable from your existing set top box and connect it to the back of the NexTV Decoder, using the socket marked RF IN

Turn on your TV and NexTV Decoder. You’re now ready to establish the WiFi connection between your NexTV Decoder and your modem. Use your remote control to scroll through the NexTV interface and activate the WPS as follows;
Press OK on remote
Go to My World

Go to Settings and press OK
Go to Network and press OK

Scroll down to Active Interface, select interface and press OK;
- Select WiFi and press OK
- Scroll down and select Connect to WiFi
- Select Connect with WPS
- Press the WPS button at the back of the NexTV Decoder and within 30 seconds press the WPS button on your modem for 5 seconds. The blue WPS light will come on

A pop up box will show on your TV screen to confirm you have connected successfully.

↧

Changing or transferring your mobile/telephony number

October 18, 2018, 2:19 am

≫ Next: Configuring your DNS on ARRIS modem

≪ Previous: Connecting ADB Box with Arris modem via WPS

If you require a change or transfer of your Melita mobile or fixed line telephony number, kindly download the related form below:

Changing of Mobile/Landline number Form

Transfer of Mobile/Landline number Form

Once you have downloaded and completed the respective form, kindly also attach all the required documents mentioned in the same forms and send them back to Melita’s Customer Care team on info@melitaltd.com.

↧

Configuring your DNS on ARRIS modem

November 8, 2018, 2:30 am

≫ Next: Configuring your DNS on CISCO modem

≪ Previous: Changing or transferring your mobile/telephony number

By default, all Melita modem’s are installed with the correct DNS.

To be able to confirm or change the DNS, kindly follow these steps:

Enter the IP 192.168.0.1 into the address bar of your browser and click enter to load the interface of the modem.

By default, the User Name is ‘admin‘ and the password is ‘password‘.

If you had previously changed the login details of the modem, enter the correct username and password and click ‘Log In‘.

Click on LAN
Click on LAN Setup

Tick the Enable DNS Override

Input all DNS settings provided to you by Melita.

Make sure to use the following DNS servers:

– Primary DNS: 212.56.129.228
– Secondary DNS: 212.56.132.20

Click the Apply button when ready

Restart modem as soon as the above changes are applied.

↧

Configuring your DNS on CISCO modem

November 9, 2018, 12:42 am

≫ Next: Month on month charge

≪ Previous: Configuring your DNS on ARRIS modem

By default, all Melita modem’s are installed with the correct DNS.

To be able to confirm or change the DNS, kindly follow these steps:

Enter the IP ‘192.168.0.1’ into the address bar of your browser and click enter to load the interface of the modem.
By default, the User Name and Password need to be left empty.

If you had previously changed the login details of the modem, enter the correct User Name and Password and click ‘Log In‘.

Click on Setup
Click on Lan Setup

Input all DNS settings proved by Melita.

Make sure to use the following DNS servers:

– Primary DNS: 212.56.129.228
– Secondary DNS: 212.56.132.20

Click on Save Settings at the bottom of the screen to activate your changes.

The modem will now start rebooting. Wait about 5 minutes until it reboots completely.

↧

Month on month charge

November 9, 2018, 6:10 am

≫ Next: Why is a deposit required?

≪ Previous: Configuring your DNS on CISCO modem

A month on month charge is an option for customers who do not want to be tied on a 24-month contract. This gives the customer the possibility to terminate his service without incurring any additional charges. The customer needs to advice us at least one month before terminating the service.

A Month on Month agreement is an additional €10 monthly charge over and above the service chosen.

↧

Why is a deposit required?

November 9, 2018, 6:15 am

≫ Next: How to Record from the NexTV Box

≪ Previous: Month on month charge

We may need you to make a deposit before the service is given, as a form of security. The deposit is refundable upon contract termination or after a satisfactory payment record is established and paid on a timely basis. We might also need you to make advance payments from time to time, which payments shall then be credited to your account.

With an A’ ID card, (24 month and month on month agreement) a deposit is required.

For a hybrid or postpaid mobile service, account holder needs to provide a Proof of Residence.

For customers that do not have an A’ ID card a deposit based on the offer taken will be required.

How is the deposit refunded?

The deposit can be refunded back when:

Activating Direct Debit or PACC (payment method) through MyMelita. This applies for all cases unless there are any other open issues.

Upon termination of the service by completing the Credit bank transfer form. Once you have downloaded and completed the above form, kindly send it back to Melita’s Customer Care team on info@melitaltd.com.

↧

How to Record from the NexTV Box

November 22, 2018, 12:41 am

≫ Next: Changing Account Type

≪ Previous: Why is a deposit required?

Record a program using the program guide (EPG)

To record a program using the EPG;

Select a particular program/ content
Press the OK button on the Remote Control Unit

Select Start Recording

The set top box is now recording the channel.

Record a program while watching a linear channel

To record a program whilst watching a linear channel;

Press the UP Arrow Key on the Melita NexTV Remote Control Unit

This will show the EPG program description in the low end of the screen.

Select the program you wish to record
Press the OK button on the Remote Control Unit

Capture

Select Start Recording

The set top box is now recording the channel.

↧

Changing Account Type

November 27, 2018, 12:29 am

≫ Next: I cannot find StellarWiFi network name in WiFi network list on my device.

≪ Previous: How to Record from the NexTV Box

At any point you may request to change your Melita services from Residential to Business or vice versa.

You may request to:

Change an entire residential account to a business account and vice versa
Change a subscription/offer from a residential account to a business account and vice versa. An example of this can be; an employer willing to pay the residential customer’s mobile service or a customer leaving a company and wants to change to a residential subscription

In order to handle this request, we encourage you to fill the below form and send it to us on info@melitaltd.com

↧

I cannot find StellarWiFi network name in WiFi network list on my device.

November 20, 2018, 2:51 am

≫ Next: My WiFi connection is slow.

≪ Previous: Changing Account Type

All network lists are ordered alphabetically. If you cannot find your network, please visit your Plume App, go to Settings in the menu and verify your WiFi network name.

If you still don’t find the StellarWiFi SSID, try adding the SSID manually through WiFi settings in the device.

StellarWiFi currently does not support hiding it’s SSID.

↧

My WiFi connection is slow.

November 20, 2018, 2:52 am

≫ Next: How can I fix poor pod connection issues?

≪ Previous: I cannot find StellarWiFi network name in WiFi network list on my device.

Here’s what could be slowing you down:

One or more pods are too far away from another pod. Check if any of the LED of the pods is slowly pulsing, which means it is disconnected. Each Pod must not be more than 20 feet apart from each other. SuperPods should be no more than 40 feet from each other. Ensure that you have a strong core network in your home, keeping pods in the centre and not on exterior walls
Not enough pods are connected in your home. Make sure that you have If your signal is constantly weak, this is an indicator
One of your pods may be offline. You can go to the Plume App, select Settings on the menu and check the status of each Pod. If one or more Pods are offline, follow the steps described here to resolve the issue
Modem issues: Restart your modem to fix certain connection issues
- Disconnect your modem’s power supply
- Wait 30 seconds
- Reconnect your modem to power
Make sure your old WiFi is disabled on your router. Click here for instructions on disabling your WiFi on your router to eliminate interference
Multiple WiFi networks are running in your area. Try moving your Pods away from the outside walls to avoid the additional interference and promote a stronger core network
Look for interference from other sources such as cordless phones, baby monitors, video senders, microwave ovens and other electronics. Many of these devices use the same bands as your WiFi and cause interference.

↧

How can I fix poor pod connection issues?

November 20, 2018, 2:54 am

≫ Next: I lost my internet connection.

≪ Previous: My WiFi connection is slow.

If a Pod displays Poor health and you are noticing an impact, there are a few steps you can take to improve its health, login to the Plume App and proceed accordingly;

Move pods closer to each other

Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 15′-20′ for Pods and 30′-40′ for SuperPods, which can still vary largely depending on the building materials used in your home
Homes with dense walls need pods closer together than those with lighter construction
Even moving a pod to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that pod
Place the pods on the inside walls of the home, to build a strong core network to improve performance
When mixing Pods and SuperPods, always ensure the SuperPods are connected to your modem or modem/router and that they are at the core of your network. This will give Pods a higher performing foundation.

Hardwire Pods to your router or switch

If your home is wired and you have available ports that connect back to a switch or router, hardwiring pods to those ports to other areas in your home will improve performance. If you have a Pod and SuperPod hybrid network, the SuperPods should have access to these wired backhaul connections.

Keep Pods in the open and away from metallic objects

Avoid metal or other reflective objects in between your pods
Avoid obstacles in the way of connecting pods (such as kitchen and laundry appliances, metallic piping, metallic waste bins, or large mirrors)
No huge furniture right in front of the pod

Eliminate sources of interference

Find sources of interference and eliminate them
Consumer electronics like baby monitors, cordless phones, video senders, microwaves, etc. will cause interference on the same channels used by your WiFi
Ensure your old WiFi is turned off
Move your Pods further away from sources of interference

If an issue arises with the connection health of one of your pods, you will be notified through the App. Otherwise, you can view the connection health of a pod at any time by selecting any blank space of the App’s landing screen, followed by the pod you’d like to check.

↧

I lost my internet connection.

November 20, 2018, 3:16 am

≫ Next: Will StellarWiFi continue to function when the Internet or StellarWiFi Cloud is down?

≪ Previous: How can I fix poor pod connection issues?

Nobody likes to be without a connection to the internet. Let’s find out what’s causing the problem.

Verify that your device is connected to the Stellar WiFi network by going to your device WiFi connection settings
Check to see if you can connect to other sites. Open your device browser and go to any website such as www.melita.com. If you are able to access it, there must be something wrong with the site or App that you were trying to access
If you are unable to visit any website with your device, try to access the internet with another device, your computer or tablet.
If you are able to connect other devices to the WiFi network, restart your device and try to connect to the WiFi network. If you are still unable to connect your device to the network, contact us for help
If you are unable to connect all devices to the internet via a WiFi connection, connect your computer directly to the modem via Ethernet. You may need to reboot your modem.
If you are able to connect your computer to the internet via Ethernet, verify that your Stellar WiFi Service is working by following the steps listed here

↧

Will StellarWiFi continue to function when the Internet or StellarWiFi Cloud is down?

November 20, 2018, 3:17 am

≫ Next: StellarWiFi activation on MyMelita

≪ Previous: I lost my internet connection.

Yes, StellarWiFi services will continue to work in the event of an Internet or StellarWiFi Cloud outage allowing you to continue accessing the local network.

However, if your StellarWiFi is in bridge mode and the scenarios below are also true, your devices will lose their WiFi connection to the StellarWiFi network.

Your router is OFF
The cable connection between your router and the StellarWiFi pod is disconnected
Your router’s DHCP server stops functioning

In bridge mode, StellarWiFi relies on the router it’s plugged into in order to allow devices to connect and get IP addresses. If the router disappears, the connection between StellarWiFi and the router is interrupted, then StellarWiFi will be unable to assign IP addresses.

When your Internet is down, avoid restarting your router repeatedly as this will eventually cause your pods to local local internet access as well. Wait until you’ve confirmed with your provider that service has been restored.

↧

StellarWiFi activation on MyMelita

December 11, 2018, 6:34 am

≫ Next: StellarWiFi password reset on MyMelita

≪ Previous: Will StellarWiFi continue to function when the Internet or StellarWiFi Cloud is down?

To activate the StellarWiFi application from MyMelita;

Login to MyMelita
Select My Services

Select the Internet offer

Select Details

The Plume App section can be found on the bottom left of MyMelita.

To register StellarWiFi WiFi mesh;

Select Generate Password

A password will be generated. This password needs to be used in the Plume application.

↧

StellarWiFi password reset on MyMelita

December 18, 2018, 1:04 am

≫ Next: StellarWiFi activation on MyMelita mobile application

≪ Previous: StellarWiFi activation on MyMelita

To reset the password for StellarWiFi application from MyMelita;

Login to MyMelita
Select My Services

Select the Internet offer

Select Details

The Plume App section can be found on the bottom left of MyMelita.

To reset the password for StellarWiFi mesh;

Select Reset Password

A new password will be generated. You need to use this password to log into the Plume application.

↧

StellarWiFi activation on MyMelita mobile application

December 26, 2018, 2:43 am

≫ Next: What is StellarWiFi?

≪ Previous: StellarWiFi password reset on MyMelita

To activate the StellarWiFi application from MyMelita mobile application;

Login to MyMelita
Select My Services

Select the Internet offer

Select Details

The Plume App section can be found on the bottom of MyMelita mobile application.

To register StellarWiFi WiFi mesh;

Select Generate Password

A password will be generated. This password needs to be used in the Plume application.

↧

What is StellarWiFi?

January 3, 2019, 4:03 am

≫ Next: Resetting the MyMelita E-mail address via Mobile Number

≪ Previous: StellarWiFi activation on MyMelita mobile application

StellarWiFi creates your very own WiFi mesh network. It adapts to how you use it, so you always get the best WiFi speed where you need it, when you need it, giving you the most reliable and consistent home WiFi experience on all your devices.

StellarWiFi starts with 2 Plume SuperPods, each acting like a router, spreading the WiFi signal across your home. You’ll be seamlessly connected to your very own network, whatever your moves. Not every house is the same. Different size and layout of your home may require more than 2 Super Pods.

Use the App to give guests access to your WiFi with the tap of a finger, for as long as they need, or you want. Fancy some offline time? Freeze access by device: WiFi super powers.

↧