Why do I have no access to call?
If you don’t have any access to call on your mobile phone, make sure to check the following: Make sure you have available mobile reception. Only 3G mobile phones are compatible with Melita’s mobile...
View ArticleWhy can’t I send and receive SMSs?
If you can’t send and receive SMS’s, Check if you have reception Check your message centre number from the message settings. Melita’s SMS centre number should be 77794022 If you have a pre-paid...
View ArticleWhy can’t I receive SMSs from a particular number?
If you can’t receive SMSs from a particular number; Re-try sending the SMS. Traffic on the mobile infrastructure may prevent services such SMS being executed Try to call the number you are trying to...
View ArticleWhy can’t I send SMS’s to any number?
If you can’t send SMS’s to any number, Check that you have reception signal If you have a standard pre-paid subscription, check that you have enough credit by dialling *121# Check that the message...
View ArticleWhy can’t I send SMSs to a particular number?
If you can’t send SMS’s to any number; Check that you have reception signal If you have a standard prepaid subscription, check that you have enough credit by dialling *121# Check that the message...
View ArticleWhy can’t I receive SMS’s from any number?
If you cant receive SMSs from any number, Check that you have reception signal Try to turn the mobile phone off and then on again Check if your inbox is full. Check if the person sending the SMS can...
View ArticleWhen I buy a phone or tablet from Melita, how long is the warranty?
Any Smartphone or Tablet from Melita comes with full after sales support. The Melita Repair Centre supports all handsets ranged in our device portfolio. When I buy a phone or tablet from Melita, how...
View ArticleWhat should I do before bringing back my handset to Melita?
Before visiting the Melita outlet please ensure that you: Back up all your contact information first as this is deleted during the repair process to protect your personal information. Remove your SIM...
View ArticleWhat will happen when I take my phone into the store for repair?
Our advisor will try to diagnose the fault. We may be able to fix it without having to keep your phone. Please be prepared to demonstrate the fault (if possible) as this will help the advisor in the...
View ArticleWhere should I take my faulty handset?
Our Mobile Service Centre is situated in Triq il-Merghat, Mriehel, Opening Hours are: Monday to Friday 9am to 2pm and 3pm to 7pm Saturday 9am to 1pm
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Personalize your Wi-Fi password and modem network name in few steps..
In order to change your Home Wi-Fi Name or Password you need to follow the below steps. Open MyMelita App or visit my.melita.com Tip: If you don’t have MyMelita account, visit this site and subscribe....
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I would like to use e-mail on my Apple Smart phone
To set up your e-mail on your Apple/iPhone device 1. Go to Mail and select Other 2. Click on Add Mail Account 3. Select POP and enter the below details: Name – enter the display name;...
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Checking your usage
If you received a bill that contains usage, this is how you can check what this usage is about: Open MyMelita App or visit my.melita.com Tip: If you don’t have MyMelita account, visit this site and...
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Accessing ARRIS Modem User Interface.
In Order to log-in to your Modem Interface you need to; Connect to the Modem using Ethernet or WiFi Connection. N.B – You will have to be connected directly with the modem and no router should be...
View ArticleHow To Transfer credit From a Prepaid/Hybrid Plan.
In Order to transfer credit you will need to; Dial *125 and press 3 when guided by the voice instructions. You can only transfer credit From Credit Topped up using a Top-up voucher or myMelita. N.B –...
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Accessing Thomson Modem User Interface.
In Order to log-in to your Modem Interface you need to; Connect to the Modem using Ethernet or WiFi Connection. N.B – You will have to be connected directly with the modem and no router should be...
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Accessing CISCO Modem User Interface.
In Order to log-in to your Modem Interface you need to; Connect to the Modem using Ethernet or WiFi Connection. N.B – You will have to be connected directly with the modem and no router should be...
View ArticleNexTV box is showing E1 Error on Display
If you are having E1 Error showing on the display of the Box, Sometimes there is also an HDMI error on TV screen. Kindly follow the below steps in order to remove this error; Switch both TV and NexTV...
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Connect to WiFi with Windows 10
On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections. Find the network name (SSID) of your WiFi network and click on...
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