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Manage devices connected to MelitaWiFi
To check and manage devices connected with the same MyMelita credentials or Mobile Number: Go to https://my.melita.com/ or MyMelita APP and enter the MyMelita credentials Tip: If you don’t have...
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Connecting ADB Box with Arris modem via WPS
To enjoy all the interactive benefits of NexTV you’ll need to connect your NexTV Decoder to the internet via your Arris modem. The simplest way to connect to the internet via WiFi is to use the WPS...
View ArticleChanging or transferring your mobile/telephony number
If you require a change or transfer of your Melita mobile or fixed line telephony number, kindly download the related form below: Changing of Mobile/Landline number Form Transfer of Mobile/Landline...
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Configuring your DNS on ARRIS modem
By default, all Melita modem’s are installed with the correct DNS. To be able to confirm or change the DNS, kindly follow these steps: Enter the IP 192.168.0.1 into the address bar of your browser and...
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Configuring your DNS on CISCO modem
By default, all Melita modem’s are installed with the correct DNS. To be able to confirm or change the DNS, kindly follow these steps: Enter the IP ‘192.168.0.1’ into the address bar of your browser...
View ArticleMonth on month charge
A month on month charge is an option for customers who do not want to be tied on a 24-month contract. This gives the customer the possibility to terminate his service without incurring any additional...
View ArticleWhy is a deposit required?
We may need you to make a deposit before the service is given, as a form of security. The deposit is refundable upon contract termination or after a satisfactory payment record is established and paid...
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How to Record from the NexTV Box
Record a program using the program guide (EPG) To record a program using the EPG; Select a particular program/ content Press the OK button on the Remote Control Unit Select Start Recording The set top...
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Changing Account Type
At any point you may request to change your Melita services from Residential to Business or vice versa. You may request to: Change an entire residential account to a business account and vice versa...
View ArticleI cannot find StellarWiFi network name in WiFi network list on my device.
All network lists are ordered alphabetically. If you cannot find your network, please visit your Plume App, go to Settings in the menu and verify your WiFi network name. If you still don’t find the...
View ArticleMy WiFi connection is slow.
Here’s what could be slowing you down: One or more pods are too far away from another pod. Check if any of the LED of the pods is slowly pulsing, which means it is disconnected. Each Pod must not be...
View ArticleHow can I fix poor pod connection issues?
If a Pod displays Poor health and you are noticing an impact, there are a few steps you can take to improve its health, login to the Plume App and proceed accordingly; Move pods closer to each other...
View ArticleI lost my internet connection.
Nobody likes to be without a connection to the internet. Let’s find out what’s causing the problem. Verify that your device is connected to the Stellar WiFi network by going to your device WiFi...
View ArticleWill StellarWiFi continue to function when the Internet or StellarWiFi Cloud...
Yes, StellarWiFi services will continue to work in the event of an Internet or StellarWiFi Cloud outage allowing you to continue accessing the local network. However, if your StellarWiFi is in bridge...
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StellarWiFi activation on MyMelita
To activate the StellarWiFi application from MyMelita; Login to MyMelita Select My Services Select the Internet offer Select Details The Plume App section can be found on the bottom left of MyMelita....
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StellarWiFi password reset on MyMelita
To reset the password for StellarWiFi application from MyMelita; Login to MyMelita Select My Services Select the Internet offer Select Details The Plume App section can be found on the bottom left of...
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StellarWiFi activation on MyMelita mobile application
To activate the StellarWiFi application from MyMelita mobile application; Login to MyMelita Select My Services Select the Internet offer Select Details The Plume App section can be found on the bottom...
View ArticleWhat is StellarWiFi?
StellarWiFi creates your very own WiFi mesh network. It adapts to how you use it, so you always get the best WiFi speed where you need it, when you need it, giving you the most reliable and consistent...
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Resetting the MyMelita E-mail address via Mobile Number
Step 1 Start by clicking on Trouble logging in? Step 2 Continue by selecting Forgot E-mail address following by the button Yes. Step 3 Input the new e-mail address in the below field. Step 4 Choose via...
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Resetting the MyMelita E-mail address via Bill Details
Step 1 Start by clicking on Trouble logging in? Step 2 Continue by selecting Forgot Password following by the button Yes. Step 3 Input the new email address. Step 4 Input the invoice number and the...
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