Why can’t I receive calls from a particular number?
If you can’t receive calls from a particular number:
1. If possible, try calling the number from another phone.
2. If there is a ring tone, input the number manually, not selecting it from the phonebook. Phonebook may get corrupted.
3. If there is no ring tone, the problem could be lying with the other number.
Why can’t I receive calls from any international number?
If you can’t receive calls from any international number
1. Check that you have a reception signal.
2. Check if you have any Call Barring activated from your mobile settings.
If your problem persists, please call us on 27 270 270
Why can’t I reach a particular local number?
Re-try calling the number. Traffic on the mobile infrastructure may prevent services such calling being executed.
1. If possible, try calling the number from another phone.
2. If there is a ring tone, input the number manually, not selecting it from the phonebook. Phonebook may get corrupted.
3. If there is no ring tone, the problem could be lying with the other number.
Why can’t I reach any local numbers?
If you can’t make any outgoing calls from your mobile phone,
1. Check that you have areception signal.
2. Check if you have any Call Barring activated from your mobile settings
3. If you have a pre-paid subscription, check that you have enough credit
4. Try to turn the handset off and then on
5. Resetthe handset to factory settings. Note that personalized settings and configuration will be lost.
Please note that this error may also occur if you have an overdue balance in your account. Click here to find out your nearest shop where you can settle your bill accordingly.
If your problem persists, kindly call us on 27 270 270
Why do I have no line?
If you have no line on your mobile phone make sure to check the following.
Make sure you have available mobile reception.
1. Only 3G mobile phones are compatible with Melita’s mobile network
2. Please note that this problem may also occur if you have an overdue balance in your account. Click here to find out your nearest shop where you can settle your bill accordingly.
If your problem persists, Kindly call our contact centre on 27 270 270
Why can’t I send and receive SMSs?
If you can’t send and receive SMS’s,
1. Check if you have reception
2. Check your message centre number from the message settings. Melita’s SMS centre number should be 77794022
3. If you have a pre-paid subscription, Check that you have enough credit by dialling *121#
4. Turn the handset off and then on again
5. Check that your inbox is not full.
If problem persists, kindly call our contact centre on 27 270 270
Why can’t I receive SMS’s from a particular number?
If you can’t receive sms’s from a particular number,
1. Re-try sending the SMS. Traffic on the mobile infrastructure may prevent services such SMS being executed.
2. Try to call the number you are trying to send the sms to.
3. If there is a ring tone, the problem could be that you have inserted the number you are trying to send the SMS to on a blacklist. This is a feature of a handset which not all handsets have.
4. If there is no ring tone, the problem could be lying with the other number.
If problem persists, kindly call us on 27 270 270.
Why can’t I receive SMS’s from any number?
If you can’t receive sms’s from a particular number,
1. Re-try sending the SMS. Traffic on the mobile infrastructure may prevent services such SMS being executed.
2. Try to call the number you are trying to send the sms to.
3. If there is a ring tone, the problem could be that you have inserted the number you are trying to send the SMS to on a blacklist. This is a feature of a handset which not all handsets have.
4. If there is no ring tone, the problem could be lying with the other number.
If problem persists, kindly call us on 27 270 270.
Why can’t I receive SMS’s from any number?
If you cant receive Sms’s from any number,
1. Check that you have reception signal
2. Try to turn the mobile phone off and then on again
3. Check if your inbox is full.
4. Check if the person sending the sms can send sms’s to other numbers
If problem persists, kindly call us on 27 270 270
Why can’t I send SMSs to a particular number?
If you can’t send SMS’s to any number,
1. Check that you have reception signal
2. If you have a standard pre-paid subscription, check that you have enough credit by dialling *121#
3. Check that the message centre number from the message settings is correct (+35677794022).
If problem persists please call our contact centre on 27 270 270 .
Why can’t I send SMS’s to any number?
If you can’t send SMS’s to any number,
1. Check that you have reception signal
2. If you have a standard pre-paid subscription, check that you have enough credit by dialling *121#
3. Check that the message centre number from the message settings is correct (+35677794022).
If problem persists please call our contact centre on 27 270 270 .